FAQ

What documents do I need to provide to be your client?
According to CySEC regulation and the anti-money laundering laws, all clients must provide their KYC documents which consist of:
 1.Proof of identification (Fully displayed scanned copy)
A color copy of valid passport or other official identification document issued by authorities (e.g.Identity card, etc). The identification document must contain the client’s full name, an issue or expiry date, the client’s place and date of birth or tax identification number and the client’s signature.
Government identification, can be either a passport or Identity card.
It must be valid and not expiring less than 3 months.
 2. Proof of address (Fully displayed scanned copy).
It can be either a utility bill (electricity, gas, water or landline/internet bill) or bank statement. It must not be older than 6 months, dated within the last 6 months and confirming your registered address.
 3. Clientele Questionnaire/information for appropriateness
Under our authorization, as a regulated investment firm, we request that all our clients complete the questionnaire for their own protection.
Due to investors having different levels of knowledge, skill and expertise, they will be classified according to their answers. Please answer with all honesty.
  4. If you deposit via a Visa/Master Card, a scanned front and back copy of the credit card (Please hide the first 12 numbers on the front side and hide the CVV on the back)
 
 Why the proof of residency is required?
 In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill as described at point 2 above  not older than 6 months, and confirming your registered address.
 
Why the requested documents are needed to register account with your company?
As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, CySEC. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.
 
What needs to be visible on my Proof of Identity (ID)?
The full proof of ID must be displaced; nothing must be hidden. Make sure that the Proof of ID is not expiring in less than 3 months.
 
What needs to be visible on my Utility Bill/Bank Statement?
The full document must be displayed. Make sure that the document is not dated more than 6 months.
 
Is an electronic bank statement acceptable?
An electronic bank statement is acceptable only if it is stamped by the bank.
 
I am a student and I don’t have any bills on my name. What should I do?
If students are unable to provide a valid utility bill or a bank statement then they must provide a valid utility bill or bank statement of the person(s) they are living with, accommodated by a letter confirming that they are living with that person(s). (This will be considered as an exception).
 
I am renting a property and have no proof of address. What should I do?
If someone is renting a property and has nothing on his/her name, the lease agreement can be accepted.
(This will be considered as an exception)
 
 Where should I send the required documentation?
You can upload your documents directly under clients area  or you can have them emailed to support@trilt.com
 
When will I know if my documentation has been approved or declined?
Once the documents requested have been provided, the back office department will review them within 3 days and you will receive an update whether they have been approved or declined with a given reason if applicable.
 
 
Why do I need to provide you with my private information?
Under our authorization, as a regulated investment firm, we request that all our clients provide their documentation (Proof of identity and Proof of Address). We can assure that all documentation is treated with 100% confidentiality.
 
Are the profits taxable?
Taxation generally depends on the tax law governing your country of residence. Therefore Trilt cannot delegate responsibility with its clients and they must look after their own tax liabilities.
 
How can I update my personal details?
If you wish to update your personal data you can do it through your account manager and send an email to support@trilt.com from your registered email address.
 
How can I open a trading account?
It is a simple and quick procedure. . Click Open a Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you existing client with our company  you can open an additional account in the Members Area.
 
How can I start trading?
If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the trading platform and follow the guidance on the email notification received.
 
What trading account types do you offer?
We offer the following trading account types:
ECN Standard
ECN Pro
ECN Vip
For more details link to our official web site www.trilt.com
 
What is the minimum deposit/withdrawal for a trading account?
It is $100 for ECN Standars, $1000 for ECN Pro and $5000 for ECN vip
 
What financial instruments do you offer?
We offer  CFDs on financial instruments, ranging from equities, to indices, commodities and currency pairs.
 
How long can I use a demo account?
At Trilt Limited do not have an expiry date so you can trade demo as long as you want.
 
Can I change the base currency of my account?
It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.
 
How my money are secured?
Trilt Limited  is a licensed and supervised  which ensures the safety of client funds and consumer protection under the Markets in Financial Instruments Directive (MiFID).
As a regulated financial services provider, we are obliged to meet strict financial requirements, including the monthly submission of financial reports to our main regulatory body, the Cyprus Securities and Exchange Commission (CySEC). We are thus required by law to maintain sufficient liquid capital in order to cover clients’ deposits, possible fluctuations in the Company’s currency positions, and any outstanding costs. Our regulator is informed by any deficiencies in a detailed audit submitted by an independent internal auditor every year.
Investor Compensation Fund (ICF)
The Investor Compensation Fund ensures that the Company pays compensation to all clients in the unlikely event of the Company becoming insolvent or having to suspend its services. The compensation amount will depend on the prevailing level of clients’ claims.
 
How can I see the charts?
Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.
 
What spreads do you offer?
We offer variable spreads that can be as low as 0 pip. We have no re-quoting: our clients are given directly the market price that our system receives.
 
Do you allow economic calendar and news?
Yes we do.
 
What leverage do you offer?
We provide leverages between 1:1 – 400:1. The leverage depends on equity.
 
What is margin/margin level /free margin?
Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform.
The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD). More details can be seen here.
Margin level is calculated with the formula Equity/Margin * 100%.
Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.
 
How can I calculate the margin?
Margin calculation formula for forex instruments is the following:
(Lots * contract size / leverage) where the result is at always in the primary currency of the symbol.
For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.
For instance, if the base currency for your trading account is USD, your leverage is 1:400 and you are trading 1 lot EURUSD, the margin will be calculated like this:
(1 * 100 000/400) = 250 Euros
Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 250 EUROS to USD at the actual rate.
 
What is the margin on CFDs?
The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.
 
How do you calculate swaps in currency pairs?
The swap formula for all forex instruments, including gold and silver, is the following:
lots * long or short positions * point size
Here is an example for EUR/USD:
Client base currency is USD
1 lot buy EUR/USD
Long = -3.68
Because it is a buy position, the system will take the swap rate for long position, which currently is -3.68
Point size = contract size of a symbol * minimum price fluctuation
EUR/USD point size = 100 000 * 0.00001 = 1
If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
So for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.
 
What is stop loss?
Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair.
Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL.
 
What is take profit?
Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair.
 
What is trailing stop?
Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders. For more details about the distance in points for each currency pair.
 
How can I calculate 1 pip of profit or loss?
Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
 
What is the minimum lot size?
1 lot = 100,000
Minimum trade volume = 0.01
Trading step = 0.01
 
What is leverage?
Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).
Example:
Your trading capital is 10,000EUR
The leverage chosen is 100:1
For a STANDARD trading account this means 100*10,000 = 1,000,000EUR
On EURUSD long position opening at 13,055, position closing at 13,155
The difference is 0.0100 pips thus 1,000,000*0.0100 = 10,000USD this is the profit you made.
 
Can I change my leverage?
You can change the leverage.
Contact your account manager or send email to support@trilt.com
 
What is the profit calculation for Cfds?
The profit calculation is as follows:
(Close Price-Open Price)*Lots*Contract Size
The lot size on every CFD differs
 
Where the clients’ money kept?
All our clients’ funds are kept in segregated European accounts with licensed banking institutions.
 
Can I open more than one trading account?
Yes you can
 
Do you close my positions and placed order if I am not login to my account?
Open positions and pending orders stay in the system even if you log off from your trading platform.
 
 I cannot log in to my account and I need to open a position. What do I do?
The clients order is placed by the user using the online trading platform. No other alternative method is currently offered.
 
Do you accept US clients?
No.
 
Do you offer binary options trading?
No we do not.
 
What deposit/withdrawals do you have?
Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
 
In which currencies can I deposit money into my trading account?
You can deposit money in any currency and it will be automatically converted into the base currency of your account.
 
If my withdrawal amount exceeds the amount I have deposited via credit/debit card, how can I withdraw?
Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.
 
Can I withdraw my money whenever I want?
In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months.
Once you receive confirmation from our support Department that your account has been validated, you can request the funds withdrawal by logging in to your user clients’ Area, select the Withdrawal tab and send us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. Alternatively, you can complete our withdrawal form and send it to our Back office Department via email at support@trilt.com or by fax. All withdrawals are processed by our back office within same day.
 
Can I withdraw my money if I have an open position?
Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount
 
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.
 
How long does it take to receive my money after I make a withdrawal request?
Your withdrawal request is processed by our back office same day and via bank wire or credit/debit card it usually takes 2 – 5 business days.
 
How long does the deposit/withdrawal take by credit card, Skrill or any other payment method?
All deposits are instant, except for the bank wire transfer, All withdrawals are processed by our back office same day.
 
What payment options do I have to deposit money?
We offer a wide range of payment options for deposits: by multiple credit cards,  electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
As soon as you open a trading account, you can log in to our clients Area, select a payment method of your preference on the Deposits page, and follow the instructions given. All requests are completed within seconds.
 
Are there any deposit/withdrawal fees?
We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit USD 100 by Moneybookers and then withdraw USD 100, you will see the full amount of USD 100 in your Moneybookers account as we cover all transaction fees both ways for you.
This also applies to all credit/debit card deposits. For deposits/withdrawals via bank wire transfer, Trilt covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 200 USD (or equivalent denomination).
 
If I deposit funds by Moneybookers, can I withdraw money to my credit card?
In order to protect all parties against fraud and in compliance with the CySEC Directive (DI44-2007-08 of 2012) for the prevention and suppression of money laundering, our company policy is to return clients’ funds to the origin of these funds, and as such the withdrawal will be returned to your Moneybookers account. This applies to all withdrawal methods, and the withdrawal has to go back to source of funds deposit.
 
Can I transfer funds from my trading account to another client’s trading account?
No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.
 
Can I deposit to/withdraw from my friend’s/relative’s account?
As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.
 
Is it possible to transfer money from one trading account to another trading account?
Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted.
 
I used more than one deposit option, how can I withdraw now?
If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.
 
Are there any extra fees and commissions?
At Trilt we do not charge any fees or commissions. We cover all transaction fees (with bank wire transfer for amounts over 200 USD).
 
What is the difference between demo and real accounts?
While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the Trilt demo accounts.
Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.
 
How can I view my trading transactions history?
Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an html file so that you can later view it when you log out of the trading platform.
 
Do you provide any kind of online support/tutorial for how to use the MT4 platform?
Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4. We are ready to help you with one-to-one detailed explanation at any time convenient for you.
 
I can only see some of the pairs on my MT4. How can I see the rest?
Log in to your MT4 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.
 
Can I change the time zone in MetaTrader 4?
No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time
 
I can’t see the opening/closing price on my chart.
Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.
 
Do you offer trading platforms for MAC?
Yes, we do. The MT4 trading platform is also available for MAC.
You can find more info at www.trilt.com